Frequently Asked Questions
Everything you need to know about bringing serenity to your home.
What materials are used in Eden & Om products?
We prioritize sustainability and quality by using ethically sourced materials such as organic cotton, FSC-certified wood, and recycled glass to ensure your home remains a natural sanctuary.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor its journey.
What is your return policy for home decor?
We want you to love your space. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
Do you offer international shipping?
Currently, Eden & Om ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.
How can I care for my handcrafted items?
Each product comes with specific care instructions. Generally, we recommend gentle hand-washing for textiles and using a soft, damp cloth for wooden and ceramic surfaces to preserve their natural finish.
Are your candles and scents non-toxic?
Yes, all our candles are hand-poured using 100% soy wax, lead-free cotton wicks, and phthalate-free essential oils to ensure a clean, safe burn for your family.